Case study Events

Onboarding,
completely streamlined.

Events businesses live and die on client experience, and the client experience starts before the event does. For Arkhiventeros, we built one connected system for the way clients are brought in and looked after.

Bringing clients in

From a deal agreed to a client set up, one flow instead of a scramble of separate steps.

Looking after them

The ongoing management of every client, held in one place instead of scattered across tools and memory.

One system

The client's own word for the result: completely streamlined. Not two processes patched together.

The situation

The busiest week is the first week

In events, winning the client is the starting gun, not the finish line. Details, expectations, communications, all landing in the same week you are delivering everyone else's events.

When onboarding lives in one person's head, every client starts from zero, and the experience depends on how busy that week happens to be.

What we built

One way in, one place to run it

The client journey, built into a system. Steps that depended on remembering now run as a flow; information that lived in scattered places now lives in one.

Every client gets the same polished start, whichever week they arrive in, and management stops being a memory exercise.

The result

In the client's own word: completely

Not partly streamlined. Not better than before. The word they chose was completely, and in a service business, that is the difference between a process that helps and a process you can build on.

“Completely streamlined the way I onboard and manage clients.”

Arkhiventeros · Events

Where else the week leaks

The same approach, other bottlenecks

Onboarding was Arkhiventeros' bottleneck. Yours might be somewhere else entirely. The method is the same: find it, build the smallest system that clears it.

Proposals keep getting put off How RSH Solutions went from an afternoon each to out the same morning. Analysis eats the week How HB Tax Group went from days per case to minutes. Something else entirely Six bottlenecks, three levels each. Find yours.

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